Frequently Asked Questions
Do you sell to the public?
No. We are a wholesale business only. As such we do not sell direct to the public.
I own a bakery and have an ABN. Can I buy from you?
No. We only sell to businesses within the soft furnishing industry. This includes Decorators, Interior Designers, Boutique Stores and Sewing Workrooms to name a few.
I have an Oslo curtain track and it's not working, what should I do?
We would recommend contacting the company that supplied the curtain tracks. If the cause of the problem is with the retailer/ installer you will be charged a call out fee and/or we may not be able to fix the issue.
Do you supply and install?
As we are a wholesaler we do not supply and install tracks direct to the public.
Can I pick up?
Yes, our workshop is located at Unit 3/18 Ellerslie Road Meadowbrook QLD 4131
Do you deliver?
We deliver free into store for most Brisbane suburbs on Thursdays and most Gold Coast and Redland City suburbs on Mondays. Please contact us to confirm your location is included. All over locations are sent by freight companies with a charge.
Do you check measure?
No, as we are manufactures we do not go to site to measure.
Do you install?
No, we only supply parts or made to measure tracks only.
Our customer changed their mind and wants a different track/item, will you take it back?
Selecting the right track and ordering correctly is important. As tracks are made to measure we cannot resell a track, so we generally don’t offer an exchange service.
Do you sell motorised curtain tracks?
Yes, we sell Somfy, Dooya (Series 81/84) and Motolux motorised curtain tracks.
Do you sell pre-made tracks I can buy on the spot?
No, all out tracks are made to measure per order.
Can I buy components?
Yes, you can buy components to assemble tracks yourself.
Can I have a cash account?
Yes. A larger number of our customers prefer to have cash accounts. You will still need to follow our Terms and Conditions.
Can I have a credit account?
Yes, please email firstname.lastname@example.org for a credit application form.
What are your credit terms?
Credit terms are 30 days from date of invoice, for all credit details please email email@example.com for a credit application form and Terms and Conditions documents.
Can I pay by credit card?
Yes, however there will be a credit card surcharge of 2.5%.
What are the measurements/ deductions for said track?
Please check out the Catalogue page and find the series you are looking for to download the product brochure with all the measurements for each track.
Our customer has a motorised track that isn't working, will you go out to service it?
We would recommend you going to site to troubleshoot first and bringing the track back to our workshop in Meadowbrook where possible.
Do you bend tracks?
We can bend most tracks in house at our workshop in Medoowbrook. These includes motorised and hand drawn tracks.
Do you do templates for bends?
No, we do not offer a template service at this stage.
Do you require a template to do a bend?
We require a template for radial bends (continuous curve). We only require a drawing for degree bends (e.g. 90° 45° right angle corner bends).
Can I bend tracks on site?
We only sell a bender for the series 74/79 that can be bent on site. All other tracks need to be bent by us at out workshop in Meadowbrook.
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